Shipping policy

 

1. Shipping Rates & Delivery Times

 

We offer two shipping tiers to meet your needs. Please note that Free Shipping eligibility applies only to Standard Shipping.

  • ◆ UNITED STATES
    Shipping Option Order Value Shipping Fee Delivery Time
    Standard Shipping Over $249.00  FREE 6-12 Business Days
    Under $249.00 $18.00* 6-12 Business Days
    Express Delivery All Orders $22.00* 5-8 Business Days

*U.S. Tariff Notice: Due to policy changes effective May 2, 2025, shipping fees to the United States reflect updated tariff costs.

        

  • ◆ UNITED KINGDOM & AUSTRALIA
    Shipping Option Order Value Shipping Fee Delivery Time
    Standard Shipping Over $199.00 FREE 5-10 Business Days
    Under $199.00 $12.00 5-10 Business Days
    Express Delivery All Orders $15.00 4-7 Business Days

 

  • ◆ CANADA & OTHER COUNTRIES
    Shipping Option Order Value Shipping Fee Delivery Time
    Standard Shipping Over $199.00 FREE 6-12 Business Days
    Under $199.00 $12.00 6-12 Business Days
    Express Delivery All Orders $18.00 5-8 Business Days

Note: For Canada, Europe, and other applicable regions, the shipping cost includes Value Added Tax (VAT). 

*Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.

*We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.


2. Processing Time

 

  • ◆ In-stock Products: Orders received before 4:00 p.m. (ET), Monday through Saturday, are typically shipped within 1-3 business days.

  • ◆ Verification: Initial orders or alternate shipping addresses may require additional verification time for security.


3. Order Tracking

 

You will receive a tracking number via email once your order has been dispatched.


4. Delivery & Lost Packages

  • ◆ Carrier Responsibility: Cloudward is not responsible for packages lost or damaged in transit. It is the responsibility of the receiver to locate lost or missing packages. We will, however, do everything in our power to assist you.

  • ◆ Claims: If a package is marked as "Delivered" but is missing, please contact your local courier immediately for the fastest resolution. Also, if you notice any issues with your shipment, the fastest way to resolve it is to contact the local courier directly, as this gives the best chance of recovering your package.

  • ◆ Unclaimed Packages: If a package is returned to us or lost because it was not picked up in time, we are not responsible for the loss.


Contact Us

For any questions, please reach out to: 

Email: [cwbusiness@shopcloudward.com]